FAQs About E-Sim
Best eSIM for international travels by Talkesim. Find answers to the most common questions
Can I transfer my eSIM to a new device?
Yes, you need to successfully remove it from your old device and then reinstall it on your new device
How can I check the status of my plan?
You can view all details about your plan by going to the 'Plans' section. Additionally, we'll send you an email/SMS when you reach 75% of your plan usage.
What should I do if my eSIM is not working?
It's rare for eSIMs not to work since each one is newly created for you. Your first step should be to disconnect the eSIM we provided and then register it again.
Will I continue to receive calls and messages on my original number while using eSIM?
Currently, eSIM data packages only provide internet access. Calls and messages are not received while eSIM is active.
How can I check if my device supports eSIM?
Talkesim eSIMs can only be used with unlocked mobile devices. Before purchasing a plan, ensu-re your phone's operator lock is unlocked. Dial '*#06#' in the phone's dialer; if you see your EID number, your phone is compatible.
Can I have multiple eSIMs?
Yes, if your phone allows multiple eSIMs, you can have as many as permitted by your device.
What happens if I get multiple eSIMs?
You can go to the 'Plans' section to view all purchased eSIMs. You can browse through them individually and label them differently on your phone.
How can I transfer my eSIM to another device?
To remove your eSIM from the current phone, go to Settings > Network & Internet > SIM cards. Select 'Remove SIM' under 'Downloaded SIM'. Then scan the QR code on your other device.
How do I add a plan to my existing eSIM?
Choose a plan and you can select 'Reuse existing' for your current eSIM. Ensure the eSIM is al-ready loaded onto the desired device beforehand.
How do I renew my data when it runs out?
If you're currently using eSIM and want to add more data to your plan, you can easily do so by going to My Account > Plans > Active plans > Select Plan > Add Plan options.
Still Have Questions?
Contact our support team for further assistance
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